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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Your order will be sent via courier or royal mail depending on the value, can will take 3-5 days

You can contact us using our contact page, as long as your item has not been sent we will change your shipping details

A tracking number can be sent on request

We use a third party to process your payment, we do not see your card details, or store these

Our prices include VAT,  you will be provided a VAT invoice with your order

We currently only provide a UK service

If you need to swap an item

Returns and Exchanges

We provide a 1 year warranty on parts, this includes defects only

Please contact us to arrange a return

Please contact us with more information

Mobile Basics

155 Wincheap, Canterbury, Kent, CT1 3SE

Please email

Tel: 01227 479646

Low Cost Shipping

On All UK Orders

Easy 30 days returns

If You Change Your Mind

Full One Year Warranty

Offered On All Defects

100% Secure Checkout

PayPal / MasterCard / Visa